Frequently Asked Questions (with long answers)
What is the cancellation policy?
Two weeks prior to activity reservations are fully refundable. Within 2 weeks reservations are non-refundable unless trip insurance is purchased which enables cancellation for any reason up to 24 hours before the activity for a full refund minus the cost of the insurance. If there is severe weather, with or without trip insurance, we will offer a full refund, reschedule, or store credit.
How is the bad weather determined?
The captain will decide if there is high winds, heavy rain, high water, or thunderstorms and we are happy to offer a full refund or reschedule your party. Note that weathermen always err on the side of caution and overpredict rain so we wait until the morning of to make the call.
Is alcohol consumption legal on the river?
Yes and no... it is legal to have alcohol on federal waterways, but whoever is operating the vessel (while underway) must be 0.0% blood alcohol or not under the influence of any substance or else it's an OVI. Our captains are USCG licensed and regulated under the DOT (Department of Transportation) which includes random drug testing: https://www.drugfreevessel.com
Can we bring our dog?
Yes within limits. Either one large dog or a couple smaller dogs are welcome aboard. Use you own judgement based on their age, training, and temperament. In the waiver we are not liable for their safety and no refunds will be issued for any trip interruptions that occur as a result of their behavior, for example: if the dog is afraid to step onto the boat or has a panic attack and we have to return to dock. For those who have trained monkeys and so on, the same policy holds true for any other type of pet. NOTE: This is one of those policies that if someone abuses it, they will ruin it for everyone else.